Streamline Your Business
With Digital Solutions

Convept image of female business person looking at tablet with generic document icons overlayed

In today’s hybrid work environment, manual paper-based forms are expensive, inefficient, difficult to distribute, and drive-up operational costs. Digital Forms and Workflow solutions help businesses streamline their operations and allow them to go completely paperless by eliminating the need for manual filing and paper-based processes.

Ricoh’s expertise in Digital Forms and Workflow enable businesses to create automated forms, speed up processes, reduce manual data entry, and improve accuracy, resulting in lower costs and better customer experience.



Unlock the Power of
Digital Forms

With hybrid work becoming the norm, organisations must create seamless online experiences for employees and customers to stay competitive. In many cases, that begins with an eForm.

Ricoh’s expertise in digital form tools will allow your organisation to dynamically capture the required information from the beginning—providing a secure way to store documents, eliminating the need for paper filing, and making documents more easily accessible. This results in an efficient and effective solution that improves business operations while reducing costs.

Smiling female sitting on couch throwing documents in the air


Maximise Business Impact
With Workflow Automation

Enabling your organisation to run more efficiently with accurate information means exploring opportunities to automate workflows. Streamlining processes that are core to your business’s success and optimising each task to progress seamlessly.

Many organisations that have stepped into the world of digital forms have failed to take advantage of the valuable data they have captured, mainly due to the lack of automated workflows and integration that can meaningfully utilise the data captured.

Leverage Ricoh’s expertise to achieve transformational business impact with our Digital Forms and Workflow solutions. With real-time workflow integration, you can streamline the entire process and provide secure access anytime, anywhere, while ensuring the forms and data get to the right people no matter where they’re located.


Benefits of Digital Forms
and Workflow

Digital forms and workflow solutions can provide a number of benefits to businesses.

01

Immediate information handling

No more waiting for paper forms to be delivered. With digital forms, information is handled instantly, accelerating the entire process.

02

Centralisation

Say goodbye to manual data entry and hello to optimised digital storage. Process management software can seamlessly connect process workflows with forms in one cloud-based system.

03

Optimised interaction with clients

Forms can be used for service or support requests. Collect all the information you need and use an efficient workflow that connects clients to departments dedicated to customer success. Provide your clients with a detailed, optimised interaction to build a positive customer experience.

04

Improved visibility into request statuses

Don’t wait on manual notifications. With workflow-connected forms, you have improved visibility into request statuses. Get automatic updates as soon as they are reviewed and processed, so your clients and respondents always know the status of their requests.

05

Reduced response time

Say NO to lengthy response times! With digital forms, the need to mobilise an employee just to gather documents and route forms to the correct departments is eliminated. Your documents and requests can be delivered quickly and automatically in real time. No more waiting around for your requests to be processed manually.

06

Efficient record keeping

With digital record keeping, you never have to worry about losing important documents again. Keep everything organised in one place without taking up physical space. You can easily access all your records in seconds—without having to search through stacks of physical files.

07

Decision automation

Take the hassle out of decision making. When created in workflow software, forms can integrate automation rules to save time on organising, triaging, and taking action based on the information submitted. Making decisions can be quick and easy.

08

Fewer process errors

Automating data entry means eliminating manual data entry, a critical source of process errors. Pre-set the fields according to the type of data needed (date, email, description, and so on.) to reduce misinformation and improve accuracy in your operations.

09

Easily extract data

Gain instant access to the data you need. By connecting forms to complex workflows, you’ll be able to extract information for producing reports and dashboards in real time with just a few clicks.



Digital Forms and Workflow
Use Cases

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Publish customer-facing forms

Use surveys and eForms responses submitted by customers or the public to kickstart internal processes.

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Work from anywhere

Submit, review, and approve eForms from any location.

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Automate workflows

Configure decision logic to route eForms to the right approver(s), or even route it to another automated workflow.

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Minimise data entry

Push and pull data between apps to auto-populate fields.

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Gain data insights

Analyse eForm data through custom reports and built-in charts.

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Apply your own branding

Set custom themes and logos to maintain a consistent look and feel.

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Keep data secure

Built-in cloud security features help safeguard information.

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Customise form behaviour

Further extend form appearance and actions with custom CSS and JavaScript.


Our Digital Forms and
Workflow Solutions

Create eForms, share, and collect structured data with DocuWare

DocuWare Forms allow you to easily create web forms, share them, and collect structured data. After a form is completed and submitted, it’s instantly and securely stored in a centralised database for easy access by authorised employees from any location on any device. To ensure forms are processed right away, you can add on digital workflows to automatically assign tasks as soon as forms are submitted.

Laptop screen showing Docuware and Ricoh logosGreen ribbon
Desktop computer showing Laserfiche logoGreen ribbon

Store, organise, and access information digitally with Laserfiche

Laserfiche is a cloud and an on-premise content and document management system that enables you to store, organise, and access your organisation’s information digitally. Laserfiche has a number of additional powerful components, such as a Workflow module, a Forms module (web-based forms with Workflow), and a Records Management module.


Why Ricoh?

Ricoh is a leading provider of digital services, process automation, and information management solutions designed to support digital transformation and optimise business performance. Backed by an 85-year history of cultivating knowledge and nurturing organisational capabilities, Ricoh empowers the creation of digital workplaces utilising innovative partners and technologies, providing the expertise and services that enable individuals to work smarter from anywhere.

How we create Workflow and Automation Solutions

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Advisory and Design

We work with our customers to understand their business objectives and barriers.

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Build and Deploy

We build the right solutions and successfully deploy to optimise adoption.

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Manage and Support

We manage and support the deployed solutions and tech environment proactively.

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