Billing & Payment

Ricoh provides a service called @Remote that remotely manages the status and usage of your devices via the Internet so that you do not need to report the meter counter.. Please report your meter reading of your device by:

  1. Printing the counter sheet from MFP  OR  
  2. Download Meter Reporting Report Form (PDF) and fill in the meter reading

And send to Meter Section of Ricoh within the first 5 calendar days of each month by following methods:

Payment methods

Customer may settle the payment by the following methods:

  1. Direct Debit Authorization (Autopay)

    The relevant amount will be debited from your designated bank account according to the payment term of the invoice.  

    To simplify your payment process, we encourage you to use the Autopay services and no additional charge is imposed for this service by us.  Please click here to download the form and pass it to your banker for application with your authorized bank signatories.

  2. Cheque

    All cheques should be crossed and made payable to “Ricoh Hong Kong Limited”.  For timely update of settlement detail, please attached the remittance advice (from the invoice, statement or reminder) or e-invoice copy with the cheque and mail to:
    Ricoh Hong Kong Limited, PO Box No. 68146, Kowloon East Post Office
    Post-dated cheque or cheque being dated over 6 months is not accepted.

  3. e-Cheque

    All e-cheques should be made payable to “Ricoh Hong Kong Limited”.  Please specify the payment information (i.e. invoice number and customer number) for our update of settlement. You may email the e-cheque to us or pay directly to our bank account with the above information.

    Hongkong and Shanghai Banking Corporation:   
    A/C No 004 002 359537 002 (For HKD)
    Email Address: [email protected]

  4. Direct Bank Deposit/ Bank Transfer:

    You may deposit a cheque or cash directly into our bank account or place an instruction with your bank to transfer payment to our bank account.  Please email the Bank Slip or Payment Advice together with the remittance advice (from invoice, statement or reminder) or the e-invoice copy to us. The account information is as follows:

    Hongkong and Shanghai Banking Corporation:   
    A/C No 004 002 359537 002 (For HKD)
    Email Address: [email protected]

Cheque

All cheques should be crossed and made payable to “Ricoh Hong Kong Limited”.  For timely update of settlement detail, please attach the remittance advice (from the invoice, statement or reminder ) with the cheques when mail to our office at:
Alameda Dr. Carlos d’ Assumpcao, 411 - 417, Edf. Praça Wong Chio,19 Andar (O-P), Macau.

Post-dated cheque or cheque being dated over 6 months is not accepted.

 

E-billing service

  • Ricoh is committed to reducing carbon footprint and focused on environmental conservation. Our Customer Portal helps companies to reduce paper, increase productivity and gain dollar saving.
  • Customers can now register to use our Customer Portal to enjoy the following value-added benefits:

    - Environment-friendly

    - Free registration and easy to use

    - Flexible to create user accounts to suit your needs

    - Access to account status, latest invoices, statements and reminders anytime, anywhere

    - Email notifications once latest e-invoices or e-statements are uploaded

    - Retrieval of invoices and statements up to 6 months upon registration

    - Download forms to update customer information

E-billing service

Ricoh is committed to reducing carbon footprint and focused on environmental conservation. Our Customer Portal helps companies to reduce paper, increase productivity and gain dollar saving.

Customers can now register to use our Customer Portal to enjoy the following value-added benefits:

  • Environment-friendly
  • Free registration and easy to use
  • Flexible to create user accounts to suit your needs
  • Access to account status, latest invoices, statements and reminders anytime, anywhere
  • Email notifications once latest e-invoices or e-statements are uploaded
  • Retrieval of invoices and statements up to 6 months upon registration
  • Download forms to update customer information
  • Customer portal

How to read your invoice

This invoice is for the charges under Easy Printing Service Agreement, which shall include the monthly service charge and the charge for excess page if any.

This invoice is for the monthly rental charge under Rental and Warranty Services Agreement

 

This invoice is for the meter charge under Maintenance Contract.

 

  • All invoices samples embedded in the link are for customer’s easy understanding of how to read our new invoice formats;
  • Ricoh Hong Kong Limited (RHK) reserves the rights to make any enhancement and changes in the invoice format as RHK thinks fit.   

 

FAQ on billing