Invigorate IT Efficiency
With Managed Services
From Ricoh

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Managing an organisation’s technology needs can be a daunting challenge for a business of any size. Challenges may stem from finding, hiring, and retaining the right talent to manage a range of areas, including modern workplace technologies, end-user computing, cloud, networking, and cybersecurity.

With Ricoh Professional & Managed Services, you can entrust a reliable third-party partner to manage all parts of your IT infrastructure and assets efficiently. By partnering with an experienced managed services provider, you can also access virtual CIO or IT Manager services, which helps you navigate the complexities of overseeing technological solutions with less stress. Leave technology management to the experts so you can focus on your core competencies and take your business to new heights.

 

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Managed services make IT easier.



Our Professional &
Managed Services
 

Ricoh Professional & Managed Services offers businesses a convenient and secure way to optimise their IT requirements. With Ricoh’s tailored services, you can reduce costs and enhance performance while achieving the highest levels of quality, compliance, and control. From assessment and implementation to ongoing support and maintenance, we provide scalable solutions that empower your business with better visibility into your data, increased protection against cyber threats, and ultimately improved productivity. Achieve success with Professional & Managed Services from Ricoh—your one-stop shop for an optimal IT experience.

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As a preferred third-party partner, you can rely on us to take care of:

 

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Monitoring and management
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Service desk and support
Icon - Backup restore and disaster recovery
Backup, restore, and disaster recovery
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Cybersecurity
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Incident management
Icon Performing the role of a CIO or IT manager
Performing the role of a CIO or IT manager


Why Professional & Managed Services

Ricoh Professional & Managed Services comprises fives areas of specification: Consulting
Services, Project Management Office, Implementation Services, Managed Services, and
Service Desk.


Consulting Services 

  • Customer Needs Analysis
  • Assessments and Health Checks
  • Security Governance and Compliance
  • Defined Solution Objectives
  • Solution Concept Proposal
  • Business Case and ROI Development
  • Solution Design Workshops
  • Solution Prototyping
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Project Management Office 

  • PRINCE2 Certified
  • Waterfall/Agile Hybrid Methodology
  • Standardised Project Management Toolkit
  • Risk and Issue Management
  • Change Management
  • Project Governance and Compliance
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Implementation Services 

  • Installation and Configuration
  • Architecture & Infrastructure Design
  • Systems and User Acceptance Testing
  • Sociability Testing
  • Administrator Training
  • End-User Training
  • Go Live Support
A person on a virtual call in a server room with another person inspecting in the background

Managed Services

  • Advanced Monitoring Services
  • Systems Management
  • Network Management
  • Systems and Platform Services
  • Modern Workplace Security
  • Cloud Security
  • Network Security
  • Patch Management
  • Backup Management
  • Configuration Management
  • Incident Response
  • Service Delivery Management
  • Regular Performance Reporting
  • Onsite Support Services
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Service Desk

  • Level 1, 2, and 3 Support
  • 24x7 for Critical Infrastructure
  • Response Time Targets—Based On Incident Priority
  • Cybersecurity Incident Response
  • Incident Management
  • Right-Sized Services Based on Your Organisation Profile
  • ITSM, Knowledge, and Reporting Platforms Underpin Services
  • Catalogue for Pre-Approved Services
  • Knowledge Base & Contact Scenarios to Improve User Experience
  • Case Management With Third-Party Escalation
2 people inspecting servers with one holding a laptop

Consulting Services

Consulting Services 

  • Customer Needs Analysis
  • Assessments and Health Checks
  • Security Governance and Compliance
  • Defined Solution Objectives
  • Solution Concept Proposal
  • Business Case and ROI Development
  • Solution Design Workshops
  • Solution Prototyping
2 people in a server room looking at a laptop

Project Management Office 

  • PRINCE2 Certified
  • Waterfall/Agile Hybrid Methodology
  • Standardised Project Management Toolkit
  • Risk and Issue Management
  • Change Management
  • Project Governance and Compliance
A person using a laptop with a tablet beside them

Implementation Services 

  • Installation and Configuration
  • Architecture & Infrastructure Design
  • Systems and User Acceptance Testing
  • Sociability Testing
  • Administrator Training
  • End-User Training
  • Go Live Support
A person on a virtual call in a server room with another person inspecting in the background

Managed Services

  • Advanced Monitoring Services
  • Systems Management
  • Network Management
  • Systems and Platform Services
  • Modern Workplace Security
  • Cloud Security
  • Network Security
  • Patch Management
  • Backup Management
  • Configuration Management
  • Incident Response
  • Service Delivery Management
  • Regular Performance Reporting
  • Onsite Support Services
A professional reading something from a tablet

Service Desk

  • Level 1, 2, and 3 Support
  • 24x7 for Critical Infrastructure
  • Response Time Targets—Based On Incident Priority
  • Cybersecurity Incident Response
  • Incident Management
  • Right-Sized Services Based on Your Organisation Profile
  • ITSM, Knowledge, and Reporting Platforms Underpin Services
  • Catalogue for Pre-Approved Services
  • Knowledge Base & Contact Scenarios to Improve User Experience
  • Case Management With Third-Party Escalation
2 people inspecting servers with one holding a laptop


Our Approach

Efficiency and connection

We’re committed to improving and simplifying your work life by empowering the digital workplace. How do we do it?

Our method starts with understanding the unique needs of your business and providing you with select choices. Once these new systems and processes are running, we continuously track and recalibrate them for ongoing peak performance.

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Making it happen

Our IT specialists understand that change is bigger than technology. It’s about the people, processes, and discovering new ways to solve old problems.

The business of change improves work life through smarter workplace technology that creates positive developments. You can embark on the journey to progress in four practical steps, adapted to suit your particular needs.

Our four-step approach will get you on the digital transformation journey from where you are now. We’ll guide you towards solutions that span communications, mobility, digitisation, and automation—tailored to suit your people and customers.

We understand your business

Selling solutions is not enough. With Ricoh by your side, reap the benefits of consultants and solution specialists that become part of your business family. Our focus lies in having a comprehensive view of your team’s goals. We’ll drive the outcomes that support what matters most to your organisation.

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Four Steps to Exceptional IT Effectiveness

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Map your business needs

We gather your varying business goals to identify the technology you need for today and tomorrow. This helps us understand the core challenges you need to address in delivering operational efficiency and seamless customer experience.

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Co-creation and design-a-service solution

When the capabilities you need are identified, our specialists plan a mix of digital workforce and workspace platforms that can help spur productivity and cultivate human engagement. This enables you to meet communication, automation and collaboration goals while removing barriers to knowledge and data sharing.

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Identify quick wins and priorities

We will connect with your people and customers to pinpoint workflow gaps and build a project plan, including quick wins to boost engagement in the business of positive change. According to an Aetna International survey, 83% of respondents believe that technology enables them to work remotely and balance life and work. It’s clear that the right technology significantly improves an employee’s work life, benefitting them and your organisation too.

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Engage and educate with an iterative pathway

Our professionals will set a plan of action in motion, combining the right mix of new technologies, workplace practices, and attitudes on how work gets done. By breaking down a robust digital transformation journey into manageable steps, we can help you realise positive change.



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