Driving Efficiency in
Business Process

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Process automation is the backbone of effective business process management (BPM). By automating processes, businesses can achieve real-time visibility into their operations, identify and resolve errors quickly, and make changes to processes on the fly.

Automation also allows businesses to scale their operations more effectively, as they can easily add or remove steps from a process as needed. In short, process automation is essential for businesses that want to improve their process management capabilities.

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of organisations are pursuing, on average, four or more concurrent hyper automation initiatives.
Gartner, 2022

Optimise Your Business Process for Maximum Productivity


Gartner® defines business process management as “a discipline that uses various methods to discover, model, analyse, measure, improve and optimise business processes.” Managing business process requires coordination of people, systems and technology, and information to perform the tasks needed to drive business goals and strategy.

The Five Phases of the Process
Automation Lifecycle

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A process automation lifecycle covers the entire spectrum of process automation, from the simplest to the most complex. A process automation engagement involves five main areas:


Design and Map

Analyse the current process to identify opportunities for improvement.



Evaluate how the new process will work under different scenarios.



Implement the latest workflows and technologies.



Track and report key metrics to measure the success of the new process.



Adjust the process as needed to improve efficiencies.

Ricoh provides a comprehensive set of tools and services to support each stage of the lifecycle, from initial design and mapping through final deployment and optimisation. With extensive experience helping customers achieve their process automation goals, Ricoh can provide best-practice guidance at every step, helping customers achieve their desired results quickly, efficiently, and with minimal risk.

Transform Your Business
Operations with Ricoh

Transform your business operations with outcomes-based solutions, by leveraging Ricoh’s expertise in Process Automation, and gain immediate access to best-in-class technologies for your respective market segment. Our solutions include Process Discovery and Mapping, Digital Forms and Workflow, Robotic Process Automation (RPA), and eSignature.

A robot FTE works at least 20 hours per day, 7 days per week, 52 weeks per year, and by 2024, Gartner expects that organisations will lower operational costs by 30%, by combining hyperautomation technologies like RPA with redesigned operational processes.

Gartner, 2022

Our Process Automation Solutions

Process Discovery and Mapping

With process discovery and mapping, you can map out your organisation’s tasks and processes to identify those that can be improved. This is done using advanced AI, which visualises your processes to help you understand how work gets done and pinpoint the most impactful ones to automate.

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Digital Forms and Workflow

Streamlining processes is critical for business success. Liberate your employees and customers from manual, repetitive tasks, and improve data accuracy and capture with powerful and flexible workflow automation and digital forms. Go completely paperless and transform manual paper filing into effective online forms and surveys.

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Robotic Process Automation

Robotic Process Automation (RPA) allows industries to automate tasks, workflows, and other manual backend processes that are labour-intensive and time-consuming. The Ricoh Electronic Digital Worker (R.E.D) acts as a ‘digital worker’ using intuitive drag-and-drop design tools, making it easy for businesses to automate repetitive tasks and become more operationally efficient.

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Empower your workforce and get work done faster and easier. eSignature solutions are essential in fully digitising processes with a streamlined ‘approve and sign’ step. Empower your teams to prepare, manage, and disseminate agreements, contracts, and other vital documents quickly and effectively using eSignature solutions, whether in the office or at home.

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Why Ricoh?

Ricoh is a leading provider of digital services, process automation, and information management solutions designed to support digital transformation and optimise business performance. Backed by an 85-year history of cultivating knowledge and nurturing organisational capabilities, Ricoh empowers the creation of digital workplaces utilising innovative partners and technologies, providing the expertise and services that enable individuals to work smarter from anywhere.

How we create Workflow and Automation Solutions

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Advisory and Design

We work with our customers to understand their business objectives and barriers.

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Build and Deploy

We build the right solutions and successfully deploy to optimise adoption.

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Manage and Support

We manage and support the deployed solutions and tech environment proactively.

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