Frequently Asked Questions
Quick answers to common questions. Look for your solution in our frequently asked questions (FAQs), or try our comprehensive Knowledge Base to keep your business running.
Product
Through the MSDS link on the Downloads page.
Paper misfeeds can be caused by the condition of the paper and how it is loaded. Paper should be stored in a dry, cool place and ensure you 'fan' the paper before loading.
You can also try printing from another tray. If this is successful, replace all paper in the problem tray with fresh paper from a new ream.
Be sure to check the correct paper size is set in the problem tray before you print by adjusting the three 'fences' in the paper tray so they are gently touching the sides of the paper.
An SC service code may be caused by something obstructing the finisher or stapling unit. Check there is nothing obstructing the trays (like a waste paper bin). Switch the power off, wait for ten seconds, then switch the power back on. If the problem still occurs, contact us for further assistance.
Lift the lid and clean the thin glass strip of your copier with an alcohol wipe, office wipe or dry cloth.
Your device will stop working if you wait until the waste toner bottle is full. Be prepared with a spare waste toner bottle. When the ‘nearly full’ message is displayed, replace with the new waste toner bottle.
Your Windows 10 PC may be running the incorrect Ricoh printer driver. Download the latest printer driver, extract and install. Your system will be up to date and the slow printing issues experienced under Windows 10 should be fixed.
Open all paper trays and check paper is stacked correctly with the three fences sitting gently against the paper. Leaving the trays open, switch the power off, wait ten seconds then turn the power back on. If the problem still occurs, contact us for further assistance.
Ricoh office products come with a free product warranty that provides free on-site maintenance repair service. The warranty also includes all common spare parts.
In general, we provide 5 years warranty for Ricoh copiers and 1-3 year warranty for other office products.
A service agreement will be signed with a customer to validate the product warranty. When the free product warranty expires, you will need to sign another continuation service agreement to renew the contract and it will be renewed automatically every year.
Terms & Conditions of Product Warranty Service - Applicable to Kit-charge Machines
Please read the terms & conditions carefully to enjoy the Product Warranty Service for Kit-charge Machines.
Printer Online Warranty Registration
For laser printers purchased from Ricoh Hong Kong authorized resellers, please click "here" for online warranty registration.
You can drop-off Ricoh Printers and Shredders at Machine Drop-off Center. For details, please visit Contact us.
Have a spare toner cartridge ready to go. Don’t replace the cartridge until the toner empty notification appears - this maximises your toner use.
Billing
Simply fill in the “Autopay Application Form”and mail it to Accounting Department, at 20/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong. We will send to the bank for approval and there will be a formal notification from the bank to confirm the acceptance. Please note that it usually takes 4-6 weeks to apply.
If you have transferred your agreement or change of company name, please fill in the “Application for Transfer of Agreement(s) / Change of Company Name ” with authorized signature and company chop and email the form with all required documents to [email protected].
If you have changed your company address, please fill in the “Change of Customer Information Form” with authorized signature and company chop and email the form to [email protected]. We will update your record accordingly.
To cancel your maintenance contract, you need to inform us in writing one month before the effective date. Please fill in the “Cancellation / Re-opening of Service Contract Form” with your company chop and email the form to [email protected]. Please note that you are liable to pay all the outstanding charges under the maintenance period before we accept your written notification.
If your machine is currently not under maintenance and you would like to join our service maintenance contract, you should contact our Service Administration. Firstly we need to inspect your machine (with the charge of HK$1000 or HK$1150 for Outlying Islands excluding any spare parts for office use MFP/Fax) to confirm the condition. Quotation will be given if the machine needs to replace spare parts. If the machine is confirmed to be under serviceable condition, we will proceed to signing the service maintenance contract accordingly.
Our Service Administration will send you a maintenance quotation if your free product warranty is approaching expiry within three months. After you renew the service contract, you can continue to enjoy unlimited on-site service including all major spare parts. No charge will apply for renewal of service contracts before expiry.
You can make cheque payable to 'Ricoh Hong Kong Limited' for settling your bills or you can arrange Autopay service for payment of meter charges. You can also reference to the Billing Services page for details.
Others
We will charge you the following one time labour charge of HK$ 1000 or HK$ 1150 for Outlying Islands excluding any spare parts for office use MFP/Fax. Quotation will be given if the machine needs to replace any spare part or production printing system.
@Remote can help you to save time for reporting meter readings and ordering toner supplies. For details, please visit @Remote Intelligent Support