Important Notice: About the impact of Microsoft Windows 10 - March 2021 Security Update on Ricoh’s Printers

24 Mar 2021
Microsoft identified an issue that affects Windows 10 devices which applied the March 2021 security update released on March 9, 2021, and a resolution has been expedited. This known issue affects printing operations for devices using printer drivers, which might receive an error with a blue screen or incomplete printing of images when attempting to print. An out-of-band optional update is now available on the Microsoft Update Catalog and Windows Update. 

Please refer to the Microsoft announcement in the link below:

The following Windows Update might cause a blue screen or incomplete printing of images when you attempt to print to certain printers using some apps:

Windows 10 Version 20H2: KB5000802
Windows 10 Version 2004: KB5000802
Windows 10 Version 1909: KB5000808
Windows 10 Version 1903: KB5000808
Windows 10 Version 1809: KB5000822
Windows 10 Version 1803: KB5000809

Note: It has been reported that this issue occurs due to the influence of a certain KB application, and it is not limited to Ricoh’s devices.

For details of the solutions, please refer to the Microsoft Windows Message Center and please click here for Ricoh’s suggested resolutions.