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Managed network support

Ricoh’s Event Monitoring services work across a broad cross section of network devices and systems, providing you with view of everything that matters in your technical environment from traditional WAN’s, LANS, on-premises systems to SD-WAN & cloud services.

Technology doesn’t exist in a vacuum – it supports the critical services your business relies on. Ricoh’s monitoring services integrate automatically with our support tools for rapid response and shared real time views. The work across many technologies, vendors, and architectures.

Our clients

Ricoh Hong Kong provides monitoring services for many of the most well-known brands in the country. Customers rely on Ricoh’s Event Monitoring services to stay in front of potential challenges and risks.

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Solutions for your business

  1. Advisory and design
    We work with you to understand what you want to achieve with your technology and take a flexible approach to designing the best monitoring solution for you. We combine the features of multiple solutions, providing a greater view of what matters to you.
  2. Construct
    Ricoh doesn’t take a one-size-fits-all approach. Customers need flexible managed services and monitoring solutions that operate with on premises, or Cloud based devices across multiple vendors such as Cisco, Meraki, Fortigate, Vmware, HyperV and Azure, AWS or Alibaba. We keep innovating and adding new features to our platform and work with customers to co-design solutions to meet specific needs.
  3. Care
    Vendor certified engineering teams operate Ricoh’s event monitoring service. They define and share customised runbooks to restore your systems quickly to a functional state and use standard operating procedures to provide repeatable and predictable outcomes. We store and analyse data to identify and avoid issues before they become significant and give you confidence and trust in your technology investments.