Leading Insurance Company

23 Dec 2019

Leading Insurance Company

Challenges

  • Time-consuming manual tasks and back-office processes involving structured information with pre-defined rules
  • High backlog on claims that impact company rating

Solutions

  • Designed an integrated solution where unattended robots perform data collection and monitor for any errors
  • Unattended robots ran 22 hours / day and continuously checked the work request location for requests

Benefits

  • 75% of effort automated
  • Reduced backlog from 4,000 to 0 in one month
  • First Pass yield: 94%
  • Increased customer satisfaction
  • Employees focused on more meaningful works