Leading Insurance Company

Leading Insurance Company

Challenges

• Time-consuming manual tasks and back-office processes involving structured information with pre-defined rules
• High backlog on claims that impact company rating

Solutions

• Designed an integrated solution where unattended robots perform data collection and monitor for any errors
• Unattended robots ran 22 hours / day and continuously checked the work request location for requests

Benefits

• 75% of effort automated
• Reduced backlog from 4,000 to 0 in one month
• First Pass yield: 94%
• Increased customer satisfaction
• Employees focused on more meaningful works