Optimise customer service and operations
Gather valuable business intelligence from your existing video data
Our Video Surveillance & Analytics (VSS) provides both cloud and on-site video analysis solution for streamlining business intelligence and operations management through comprehensive real-time reporting and event handling. For example, It can notify employees when a customer is interested in a product, or call security when theft is detected.
Primarily used in retail, logistics and commercial buildings, the VSS Market Application Suite can be tailored to specific customer requirements for other markets such as financial services, educational institutions, public utilities, smart cities and others.
Examining the time people spend in one place, at one display, or task, or on what might appear to be suspicious behaviour and then analysing the data can lead to improved retail displays, enhanced marketing, new insights into customer behaviour, and enhanced security.
Recognising people quickly by their unique facial features can help you spot and prepare for approaching VIP or celebrity guests, or detect unauthorised personnel before they enter your premises.
Archived videos can be retrieved easily by specifying customised search criteria with smart search tools without having to pre-configure them.
Visually identifying customers by age, gender or emotional response, which can lead to deeper insights of attitude and behaviour of key target groups, and to provide them with what they need.
This technology is especially useful for outdoor applications, it can lead to virtual masking of particular areas of interest, while being able to ignore areas of less concern.
Heat mapping analysis can show the ‘hottest’ places of interest where the majority of visitors or customers might stop, gather or linger in a retail location, exposition or other facility.
Constantly analyzing images can detect any visual changes in a specific targeted area which can save on security staff while enhancing overall security.
License plate recognition (LPR) automatically detects and verifies vehicle licence plates which can offer major assistance in designing intelligent traffic systems, managing car parks, and vehicle fleets, traffic and road patrols, highways, tolls, checkpoints, and border security.
By capturing the size, colour, motion, direction and speed of an object it can be tracked effortlessly or found easily in complex settings.
Analysing the size of crowds or visitors by counting each person entering a specific area one by one can help to determine optimal staffing requirements for different periods and locations.
Monitoring the status of queues in different locations and at different times of the day can help determine staffing needs to provide a better customer experience.
Tracking the whereabouts and movements of suspects by utilising different cameras in a video surveillance system across different location with a central monitoring unit can aid in arrest and capture and in protecting citizens.
One Major Convention and Exhibition Venue in Hong Kong
One Aided School at Central & Western District
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Ricoh is a leading provider of digital services, process automation, and information
management solutions designed to support digital transformation and optimise business
performance. Backed by an 85-year history of cultivating knowledge and nurturing
organisational capabilities, Ricoh empowers the creation of digital workplaces utilising
innovative partners and technologies, providing the expertise and services that enable
individuals to work smarter from anywhere.
We work with our customers to understand their business objectives and barriers.
We build the right solutions and successfully deploy to optimise adoption.
We work towards building a foundation of trust, ensuring a strong partnership and future success. We work with our customers to understand their business objectives and barriers.