Print Management brings business efficiency to insurance company
A global health service company specializes in Health and Life insurance, with over 70 million customers across 30 countries globally. The cost of maintaining an in-house print room was very high as it occupied excessive floor space and required extra administrative resources for print request fulfilment. With the increased adoption of mobile applications among users, the demand for print service had become unpredictable. Therefore, the company was looking to outsource their print room service in hopes to reduce printing overheads and improve the printing process efficiency.
Solutions
The entire print room has been outsourced off-site and managed by Ricoh Managed Print Services. Administrative works such as invoice scanning, statement mailing and a wide range of print jobs including medical cards, letters & envelops, brochures, claim forms printing can now be handled by a dedicated account service representative on-demand, on-site and off-site.
- Increased efficiency as users have the flexibility to process urgent claims on-site, while the regular print and mailing process can be handled off-site
- Business Continuity Planning (BCP) for vital records management to ensure speedy recovery in case of downtime
- Streamlined workflow to uphold printing and mailing efficiency
- Improved operational efficiency by allowing users to
focus on higher value tasks