Ricoh office products come with a free product warranty that provides free on-site maintenance repair service. The warranty also includes all common spare parts.

In general, we provide 5 years warranty for Ricoh copiers and 1 year warranty for other office products.

A service agreement will be signed with a customer to validate the product warranty. When the free product warranty expires, you will need to sign another continuation service agreement to renew the contract and it will be renewed automatically every year.

Terms & Conditions of Product Warranty Service - Applicable to Kit Charge Machines

Please read the below terms & conditions carefully to enjoy the Product Warranty Service for Kit Charge Machines.

[PDF Download (64KB) ]

Warranty Registration Form - for machines sold by the authorized resellers of Ricoh Hong Kong only

Customers who purchase machines through our authorized resellers, please fill in and return the below Warranty Registration Form to enjoy machine warranty service provided by Ricoh Hong Kong.

[PDF Download (214KB) ]

Please call our customer service hotline 2833-1111 for any assistance.