Information Technology Service

With over 350 professional technicians in our service team, we provide services like network consultancy, design to implementation and maintenance support. Since March 2006, Ricoh Hong Kong is becoming the Microsoft Gold Certified Partner. This reflects the high level of competency of our technical staff and our ability to deploy system enhancement solution backed by the Microsoft technology. Ricoh also partners with worldwide leading companies so as to further enhance our service. By leveraging on the expertise of our IT professionals, you can achieve business excellence and operational efficiency.

Our key system integration services include:

• WebSAMS Upgrade Total Service
• Network Design, Support and Maintenance Service (Outsourced IT Support Service)
• Network Infrastructure Consultancy, Setup and Implementation 
• Server Health Check Service 
• Hardware, Software and System Integration Services
• Exchange 2007 Total Solution (Including Exchange 2007 Upgrade, Migration, HA Solution and Security Solution)
• Server Virtualization Solution
• Microsoft Window Server 2008 Migration Solution
• Server Performance Tuning
• System Consultation
• IT Managed Services

One-stop System Integration Service to maximize Your lucrative business opportunities

As Hong Kong's leading office solutions and equipment provider, Ricoh offers quality office equipment, office supplies and services, as well as a wide range of professional IT services that meet customers' diversified needs. Through building a stable yet powerful IT platform for our customers, we help them enhance their productivity considerably.

WebSAMS Upgarde Total Service

Ricoh ITS' one stop service and support offers fast and efficiency upgrade service to improve your system performance. The services include:

• On-site inspection to more understand existing server and network device
• Professional advices and procurement of suitable hardware and software
• Flexible installation schedule without extra charge to match with school actual needs and minimize downtime
• Ricoh professional technicians provide total service from planning, procurement, installation and software update. It includes installation of Rack Mount Server, backup storage device, Microsoft Windows Server, End-point anti-virus software, backup system recovery software for server, latest WebSAMS system, data migration, Crystal Report migration and etc.
  

Network Maintenance Service
A reliable and efficient IT system is the key to business success. In addition to the network infrastructure itself, system management and maintenance also play an important role in business growth. That's why Ricoh's one-stop services offer professional network services that take care of every single detail for our customers. The services include:

Infrastructure Consultancy Service
Ricoh helps you manage your distributed desktop and network environments in a consultative approach. Our service offers a complete workflow solution covering assessment, planning, design, implementation and operation, ensuring accurate connection of networking devices and maximized network efficiency.

• Network design
• Structure cabling service

IT Equipment Procurement & Deployment Services
IT equipment procurement is a highly complex business activity - you need to meet the needs of different departments while controlling costs. Ricoh¡¦s professional consultancy service is here to help:

• Professional advices and procurement of suitable hardware and software
• System design, deployment and technical assistance regarding devices required
• Equipment and project financing

System Upgrade Service
Ricoh believes in minimizing downtime and ensuring the stability of our system via system upgrade. This will not only minimize interruptions and their impact on your business, it will also enhance satisfaction of your own customers, partners and internal users. Our services include:

• Hardware & operating system upgrade
• Data migration service
• Data erasure and hardware disposal service

Information & Communication Technology Service
A high speed information system and a comprehensive communication network are indispensable to newly developed or relocated companies. We therefore sharpen our focus on minimizing disruption to your business operations during your office relocation by developing a reliable information and communication network, so that the normal network operation of your company can be resumed in the shortest time. Our services include:

• Circuit development and network configuration
• PBX/Web phone deployment
• Server installation and server cabinet arrangement
• Site preparation
• System inspection service
• Hardware packing, transportation and connectivity testing

Server Health Check Service
Downalod Service Leaflet (PDF)
Ricoh's Server Health Check Service provides an overview of server status and recommendation at many levels in your organization, helping your IT manager and system administrator to improve the security level, stability, operational efficiency and availability of your organization's servers, and to reduce the total cost of ownership.

This service is designed to analyze your organization's Microsoft based servers in 4 steps: (1) A concise and intensive questionnaire with system administrator to understand the current status in server maintenance, backup, security and patch management; (2) Collection of system log, application log and performance count for analysis; (3) A full health check for server farm and a server health check report to list out all potential issues, description, risks and priority of their importance for your organization; (4) Finally, professional recommendations for you to address all those issues.

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