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Corporate Overview

Established in 1963 as a direct subsidiary of Ricoh Company Ltd in Japan, Ricoh Hong Kong Limited (RHK) is engaged in the direct sales and distribution of Ricoh office products as well as service support provision in Hong Kong and Macau. RHK has faithfully served Hong Kong businesses for over 50 years and is today the city’s leading supplier of document systems and office solutions. According to leading market research and advisory firm IDC, Ricoh has remained the No.1 brand* in Hong Kong’s overall digital copier market for 17 consecutive years (2000-16) in terms of unit shipments. Meanwhile, as Macau embarked on an unprecedented journey of development, RHK set up a branch office in the former Portuguese colony to serve companies and educational institutions there.

RHK’s product line-up includes Ricoh digital multifunctional document systems, color laser printers, facsimiles, wide-format printers, projectors, unified communication system, interactive whiteboard and digital duplicators. We also carry a diversified range of general office products such as shredders, binding systems, laminators, copy paper and related office supplies. In recent years, RHK’s service scope has extended beyond hardware support. We now provide an array of professional services to our customers including Managed Document Services (MDS) for large corporations, Production Printing Solutions as well as Managed IT Services developed for SMEs. Our one-stop product offerings cater to corporate document management needs, helping customers streamline business processes and improve office information system.

At RHK, customer satisfaction is our highest priority. Our 300-strong technical team comprises certified computer and network professionals trained to provide pre-sales and post-sales support to the highest standards. We were the first in the industry to issue a “Customer Service Pledge”, committing to respond to service calls within two hours. Customers can rely on us for professional consultation, document solutions, implementation, IT network integration and after-sales service support.

RHK was named Overall Winner of the prestigious Hong Kong Management Association (HKMA) Quality Management Award in 2002, while as a responsible corporate citizen, RHK has achieved the ISO 14001 Environmental Management System certification as early as 2001. Later in 2007, RHK obtained the ISO 27001 certification for Information Security Management System (ISMS). We constantly uphold our service mission Customer for Life and strive to become the Green Office Partner of our customers.

*Source: IDC Asia/Pacific Quarterly Hardcopy Peripherals Tracker, Q4 2016


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