 Ricoh provides comprehensive
post-sales service to customers, including delivery, installation,
on-site maintenance, and user training. Thanks to our six state-of-the-art
branch service centres, we are able to respond on-site to customer
service calls in an average of two hours. We are aware that, in many
cases, our customers’ productivity depends on the availability
of Ricoh document processing systems, and we promise our customers
an unprecedented service level aimed at maximising system up-time
for high volume printing and copying.
We have a contact centre to provide a single telephone number for
access to equipment operation support, ordering service calls, querying
bills and supplies, and enquiring products and solutions.
Our 350 strong technical post-sales service team is the largest in
the industry in Hong Kong. Between them, our support engineers possess
500 internationally recognised technical qualifications and Ricoh HK
is the first "A+ Authorized Service Centre” in Hong Kong. You
can be sure that Ricoh’s professional support team will deliver
speedy and high-quality services. We aim to achieve total customer
satisfaction and create "Customers for Life."
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